Carmen hasn't had snow on Christmas in ten years. Her family has grown accustomed to beaches and extravagant tropical vacations, but she still remembers the snow in Massachusetts when she was a kid.

When her dad decides to book a cabin in the idyllic, snow-capped mountains of Colorado for Christmas, the rest of the family is skeptical – why trade palm trees and warm weather for a snowbound ski resort?

Carmen's in the same 'bah humbug' mood until she meets the impossibly optimistic, endlessly intriguing Joy and their worlds collide – quite literally – on the slopes.

Joy has lived her whole life on Emerald Mountain and watched a lot of people come and go through the resort town. She has learned to expect a certain amount of impermanence here, but Carmen makes her hope for more than just a vacation romance.

Can Joy help Carmen and her family rediscover the true spirit of Christmas?