Six years ago, ten-year-old Sophie Albright disappeared from a shopping mall. Her mother, Jesse, is left in a self-destructive limbo, haunted by memories of her intense and difficult child, who was obsessed with birds. Trapped in her grief and guilt, Jesse stumbles through her workdays at a bookstore and spends her off hours poring over Sophie's bird journals or haunting the mall to search for the face of her missing child.

When Star Silverman, Sophie's best friend, starts working at the bookstore, Jesse is uncomfortable around the sarcastic teen, who is a constant reminder of her daughter. But Star has secrets of her own, and her childhood memories could be the key to solving Sophie's disappearance.

With help from Star and Kentucky "Tuck" Barnes, a private detective on the trail of another missing girl, Jesse may finally get some closure, one way or the other.