Gallup's State of the American Workplace showed that workplaces that are actively engaged outperform workplaces that are disengaged in every measure. Crosby's two-volume set contains eight activities that create an engaged workplace and improve results.

Volume Two, System-wide Activities, starts with a chapter on implementation competency, then follows with chapters on group-to-group conflict, goal alignment, process improvement, and project planning. Finally, the appendices contain the materials required for each activity.