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本书从社交网络对企业管理决策带来的不确定性问题出发，研究企业面向社交网络如何进行管理决策。以理论基础、实际应用及方法工具为主线，重点阐述社交网络在企业的客户管理决策、市场管理决策、人力资源管理决策以及产品管理的应用模型、方法及具体案例。并对数据的采集和处理方法进行了阐述。
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