Learning ServiceNow
ebook ∣ Administration and development on the Now platform, for powerful IT automation
By Tim Woodruff
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IT service management automation at your fingertipsKey Features[*]Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions [*]Build core administration, development, and maintenance skills with IT service management in ServiceNow [*]Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book DescriptionThis book is an updated version of Learning
ServiceNow, that will cover the new and
updated features of the ServiceNow platform.
It will show you how to put important
ServiceNow features to work in the real
world, while introducing key concepts via
examples of managing and automating IT
services. It'll help you build a solid foundation
of knowledge, and will demonstrate how to
effectively implement and configure modules
within ServiceNow. We'll show you how to
configure and administer your instance,
and then move on to building strong user
interfaces and creating powerful workflows.
We also cover other key elements of
ServiceNow, such as notifications, security,
reporting, and custom development. You
will learn how to improve and automate your
business' workflow and processes. By the end
of this book, you will be able to successfully
configure and manage ServiceNow like a pro.What you will learnRead and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for
This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
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