Good relationships depend, above all, on our skills in conversation. Harvey Sacks' method, Conversational Analysis, was the springboard for The author's research into psychotherapy as a social activity that depends for its success on the quality of the therapeutic dialogue. The author wrote this book not only for therapists, but for all those who do not understand what psychotherapy is for and are curious to know how it works. The author offers us new tools for all kinds of conversation to work for, rather than against, us.