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The Department of Veterans Affairs (VA) mission is to fulfill our nation's enduring commitment to Veterans. The VA recently faced crises and is currently undergoing a transformation. As a result, one of VA's top priorities is regaining the trust of the Nation's Veterans, Service Members, and the public. This research was designed to assess whether Service Member knowledge of VA and joint VA and Department of Defense (DoD) programs and perception of VA as a trusted organization affect potential use of VA program.

CHAPTER 1 INTRODUCTION * Background * History of VA * VA Faces Crises and Calls for New Leadership * The need to assess the Service Member Community * Research Purpose * Primary Research Question * Secondary Research Questions * Hypotheses * Assumptions * Limitations * Delimitations * Defining Terms * Summary * CHAPTER 2 REVIEW OF LITERATURE * Overview * Knowledge * Individual Trust * Organizational Trust * Department of Veterans Affairs Crisis * Department of Veterans Affairs Initiatives * Media Effects * Summary * CHAPTER 3 RESEARCH METHODOLOGY * Overview * Methodology * Data Collection Method * Summary * CHAPTER 4 ANALYSIS * Overview * Survey Demographics * Demographic Summary * Knowledge Analysis * Knowledge Summary * Perception Analysis * Perception Summary * Behavior Analysis * Behavior Summary * CHAPTER 5 CONCLUSION AND RECOMMENDATIONS * Overview * Secondary Research Question One * Secondary Research Question Two * Secondary Research Question Three * Primary Research Question * Recommendations * Knowledge Recommendation * Trust Recommendation * Further Research * Summary * APPENDIX A SURVEY * APPENDIX B SURVEY RESPONSES * BIBLIOGRAPHY