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業務談判是一幕精心策劃的戲劇，需要積極的準備和非常藝術的斡旋。用對了字眼不僅能打動人心，同時更能表現行動力，而有效率的行動力往往可以發展為另一種截然不同的結果。真正有效的交流，並非一蹴可幾，書中講述的技巧能助你提高交流能力，解決交流中碰到的難題。
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