The papers in this e-book have been selected from presentations made at the "first" annual Canadian Quality Congress held August 2009 in Vancouver, Canada, under the theme, Quality, Innovation and Social Responsibility. The papers in this e-book are from authors considered to be the "out of the box" thinkers. The papers cover topics such as Systems Thinking in Quality Management, The relationship between job satisfaction and national culture, Process management as a lever for managing social problems, People management as indication of business excellence: The Polish and Danish Perspectives, Leadership in global environment through a vision creation process, Implementing a quality-based performance measurement system, Six Sigma: an evolutionary analysis through case studies, Performance and change management in the Province of Antwerp, Belgium and Quality audit as a driver for compliance to ISO 9000:2000 standard.