The survey presents the opinion of 249 higher education leaders – deans, provosts, trustees, chancellors, academic and administrative department heads, distinguished professors and other leaders and administrators in research universities – about the quality of their general university and academic library information technology & related services. The 70-page report provides specific benchmarking data on their evaluations of information databases, academic library info technology assistance, 3D printing facilities, specialized library technology and group study rooms, and laptop lending by the academic library. In addition, respondents evaluate the help they get from the general university IT department as well as help in using the university course management system and in using the general college website. Survey participants relate which technologies they would like to see their university management and their academic libraries focus on in the near future. Data in the reports is broken out by a broad range of criteria including: age, gender, academic title, and compensation level of respondent, and university ranking, public/private status and country of origin of the respondents affiliated institution.