交流有利于拉近人与人之间的距离，沟通有助于增进员工的相互理解，也有助于增强团队的融合与凝聚力，良好的交际能力是当今社会成功人士最基本、最重要的素质。然而，现今网络开放了世界却封闭了人，竞争的加剧使得人与人之间越来越疏远。经济发展呼唤人际沟通，和谐社会要求人际交流。为此，许多院校注意到这一社会实际问题，并新增设了这门实用课程，本教材的及时出版正是为配合人际沟通与交流的教学。(Good interpersonal communication ability is the most basic and the most important quality of successful people, because communication can shorten the interpersonal distance, promote mutual understanding of employees and can help to enhance integration and cohesiveness of a team.However, the open access to the Internet makes the world more closed while the intensifying competition makes people more isolated.Economic development calls for interpersonal communication, which is also required by a harmonious society.For this purpose, after noticing the practical problem of the society, many colleges and schools added the practical course, in which the timely publication of this textbook can match up with the teaching of communication.)