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本書適合各行業服務部門、營銷部門的主管及每一位從事服務工作的人員閱讀。論述深入淺出,通俗易懂;工具化、本土化、實戰化和系統化,將服務的理念實踐化、操作化、技能化、培訓化;並有很強的故事性、普遍性。簡明方便,通俗易懂,從而對我們每個人都很有實用價值。希望透過本書,能夠幫助你們全面提高服務的水平和質量,贏得顧客的購買和忠誠,從而為你帶來更多的業績,為公司帶來更多的利潤!