The TQM Journal, Volume 29, Number 6
ebook ∣ Managing service innovation and quality: A service ecosystem perspective · The TQM Journal
By Maria Vincenza Ciasullo

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This eBook attempts to advance knowledge in the field of service ecosystems by better analysing their key features and the way actors interact to co-create value according to their institutional arrangements. The original call for papers invited new research initiatives on this topic, including the social, economic, and technology perspectives on services and value creation.