The TQM Journal, Volume 29, Number 6

ebook Managing service innovation and quality: A service ecosystem perspective · The TQM Journal

By Maria Vincenza Ciasullo

cover image of The TQM Journal, Volume 29, Number 6

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This eBook attempts to advance knowledge in the field of service ecosystems by better analysing their key features and the way actors interact to co-create value according to their institutional arrangements. The original call for papers invited new research initiatives on this topic, including the social, economic, and technology perspectives on services and value creation.

The TQM Journal, Volume 29, Number 6