"Why doesn't she just open up her ears and listen?" Few physical problems are as poorly understood as hearing loss. In Missed Connections, a new kind of self-help book that combines sociological reporting with personal reflection, sociologist Barbara Stenross examines what hearing loss feels like to those who have it and which technologies and strategies can improve communication at home and in public.

Based on seven years of research, Stenross's book tells of how — as she sought information and solutions to help her hard-of-hearing father — she came to join a community group called Village Self Help for Hard of Hearing People. Taking us along to group meetings and into the homes of members, Stenross shows us — through the personal accounts of these individuals — the exhaustion that comes from constantly straining to listen, the frustration of missing critical comments or the or the punchlines of jokes, and the pain that hard-of-hearing family members experience when loved ones accuse them of hearing "when they want to." Full of scenes, dialogues, and conversations, Missed Connections also discusses such practical issues as how people with impaired hearing can continues to use the phone, how assistive technologies can help in public and private, why hearing aids can't always do enough, and how bluffing and silence can hurt more than help. Understanding that when one family member is hard of hearing, the whole family can suffer from "missed connections," Stenross offers in this book a useful family resource with a broad range of practical guidance.

With chapters on belonging and acceptance, do's and don'ts in public, lip-reading, hearing aids, and television, Missed Connections will interest a range of readers including deaf and hard-of-hearing people — as well as their families, teachers, friends, employers, and counselors — healthcare professionals, scholars, and others interested in the experience of and solutions for disability and hearing loss.