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Conflict is inevitable. Having it disrupt productivity and harm relationships is not. In this revealing audio program you will discover:
- Why most conflict management strategies don't work and what to do about it;
- The #1 reason difficult people are difficult;
- The common roots of conflict;
- How to get the most from difficult people;
- Communication tools to diffuse anger and calm people down;
- How to stay calm, cool and collected even when others are not;
Plus much more!
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