Tips to Handle The Tough (and Tender) Conversations In Any Business and Life Situation, challenges business leaders, employees and individuals to seize the moment when their heart (and gut) tells them it's time to speak up, with power and purpose, to get their message across and make an impact. At a time when we are communicating more but connecting less, speaking up with the right motives and the right words can turn around a business, avert personal and career disasters, strengthen relationships, and promote better understanding and cooperation.