The Consumer Frauds Representative Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: educating and interacting with the public; evaluating information and evidence; interviewing; mediation and resolution of consumer complaints; preparing written material; understanding and interpreting written material; and other related areas.