The first International Quality in Service Symposium (QUIS) that took place in 1988 in Karlstad, Sweden, represents a particularly important starting point and stimulus for the scientific discussion of service management issues. Since then service management research has developed significantly. Within this impressive development of service research, the biennial QUIS conference remains one of the most important driving forces. QUIS is a place where researchers present latest empirical insights and share their ideas. It is a forum for an intensive international dialogue not only between academics but also between researchers and executives. This ebook represents selected papers from the QUIS 14 conference that received the highest level of feedback during a multi-stage review process. After several stages of review process 8 accepted papers are included in this ebook.