Change is people-centered rather than tool-centered. So, in this practical guide tools will be introduced as needed to help the people define and remove obstacles. Together you will learn how to measure processes to follow the loss of time and money to their causes. When we are involved and have influence we take responsibility for decisions, systems, and the quality of our work. We start acting like owners. You'll know you have succeeded when people do what they are supposed to do when no one is looking. Why? Because they act like they own the place.