getAbstract Summary: Get the key points from this book in less than 10 minutes.

If you've wondered what's behind Southwest Airlines' uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren't just given lip service - they're a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn't feel like yet another marketing book. getAbstract.com thinks this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.

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© 2003 McGraw-Hill