The 10 Laws of Trust (Summary)
ebook ∣ Building the Bonds That Make a Business Great
By Joel Peterson
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getAbstract Summary: Get the key points from this book in less than 10 minutes.
In an interdependent world, progress requires trust. If you can't trust others, you cannot work toward shared goals. This is true for families, couples, team members and the nations of the world. JetBlue chairman Joel Peterson, writing with David A. Kaplan, details "10 laws of trust." He explains what trust means, how to promote it inside organizations and how to restore trust when it's damaged. Peterson addresses the "Valentine's Day Massacre" of interrupted service that JetBlue suffered in 2007 – and how the company healed the resulting breach of trust with its customers – but he doesn't explore any more recent difficulties that the airline has experienced. Nonetheless, getAbstract recommends his concise, readable, ethical guide to all who must trust others or earn trust. And that's everybody.
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Copyright © 2016 AMACOM, a division of American Management Association
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