getAbstract Summary: Get the key points from this book in less than 10 minutes.

In this book, Ian Mitroff attacks problem-solving by defining the first step: asking the right questions. He shows you how to use critical thinking skills to find the right problems, frame them correctly and implement appropriate solutions to solve or resolve them. This book is thoughtful and well-organized, just as you might hope it would be since it teaches critical thinking. It is also well-written and well-illustrated, featuring numerous diagrams that illuminate better ways of thinking. Mitroff includes examples of well-known companies which have made major mistakes that cost millions of dollars because they failed to recognize the right problem in time. He also gives examples of companies that succeeded through improved critical thinking and problem identification. getAbstract.com recommends this interesting book to all business problem-solvers.

Book Publisher:

Berrett-Koehler