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Dee Hock interweaves his experiences growing up and founding VISA with his thoughts about how to address the decline of community and of modern institutions. He perceives a general breakdown in the social order, fueled by an overemphasis on monetary values and greed, and perpetuated by institutions committed to old methods derived from ideas about machines and structure rooted in the Industrial Revolution. Now, businesses need a more dynamic, flexible organizational structure based on a clear sense of "purpose". This purpose should be rooted in contributing to the community. It must be based on ethical principles and values. This process involves developing "chaordic organizations," those which balance chaos and order. Hock uses examples from his life and from the development of VISA to show how this process works. This is an excellent, thoughtful book. Hock's fascinating story about founding VISA provides a good context for his meditations about the modern need to develop more chaordic, flexible organizations. At times though, his writing can become somewhat ponderous and wordy, particularly when he tries to express fairly complex or abstract ideas.

Book Publisher:

Berrett-Koehler