getAbstract Summary: Get the key points from this book in less than 10 minutes.

Gini Graham Scott presents a model for handling any type of conflict using the ERI - emotions, reasons, and intuition - model. With this model, Scott calls for controlling negative emotions (E) and getting them out of the way. Then, she suggests understanding the reasons (R) for the conflict and the different conflict styles that might be used in dealing with it. The last step is and using the intuition (I) to come up with alternatives to choose the best approach. This book is well written in a clear, easy-to-understand style. The illustrations, charts, and fill-in-the-blank questions are especially helpful in showing how to apply the model in your own organization. getAbstract recommends this book for executives and managers, although it can be applied by others in the workplace and in everyday life to deal with any kind of conflict.

Book Publisher:

Davies-Black