getAbstract Summary: Get the key points from this book in less than 10 minutes.

Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions into positive exchanges. "The Working Circle," her simple eight-step process, can help you handle workplace conflict. Katz's book presents numerous real examples of resolved conflicts to show how to use her method. getAbstract recommends these clear case histories and her easy-to-read guidelines to those who want to transform a contentious workplace – or avoid having one in the first place.

Book Publisher:

Wiley