getAbstract Summary: Get the key points from this book in less than 10 minutes.

Author Dr. Nicole Lipkin hired a young woman named Hope to manage routine tasks in a group psychology practice. Soon, the doctor realized that her new employee's work was not up to scratch. Hope's failings cost the doctor and her practice both heartburn and money. Despite her experience as a counselor, Lipkin found she could neither fire Hope nor resolve the various issues. Her personal failings and sleepless nights impelled Lipkin to examine the human psyche in search of techniques to help leaders understand and manage their emotions and their organizations. The result is this lively though not sharply original compendium of insights, which are all drawn from psychological research that highlights common managerial blind spots, including poor communication, fractious "group dynamics," as well as stress and lack of employee engagement. getAbstract finds that almost anyone in the workplace can benefit from this engaging reflection on managerial dilemmas.

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