getAbstract Summary: Get the key points from this book in less than 10 minutes.

After studying people who have a great ability to connect with others, authors Claire Raines and Lara Ewing analyzed what you need to do to become a "people person." They present easy-to-follow guidelines. The most crucial tip is that you can find a point of similarity with anyone, no matter how different he or she seems from you, if you believe you can make a connection. First, learn to listen carefully and, then, once you uncover that similarity, you can build on it to communicate. Raines and Ewing fill their book with anecdotes from actual experience, and lots of ideas for fostering communication and overcoming differences. getAbstract recommends this manual to managers of diverse groups and others who want to learn to resolve conflicts.

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