getAbstract Summary: Get the key points from this book in less than 10 minutes.

George Eckes has written a concise, thorough introduction to the theory and practice of Six Sigma, the management philosophy that Jack Welch called the most important initiative of his entire career at General Electric. The book provides a look at every aspect of Six Sigma. In some places, it seems a bit too detailed for so short a book - particularly when the author introduces the variety of statistical charts, graphs and tables used in the analysis phase of Six Sigma. But that is a quibble. Eckes also gets a bit self-serving when, in the question and answer chapter, he takes a swipe at consultants who agree to work on a contingency basis, for a percentage of the savings a client achieves, instead of for a fee. In fact, getAbstract.com, where we are always glad to avoid a squabble, notes that managers who use this book may achieve some level of business improvement without hiring any consultants at all.

Book Publisher:

Wiley