Negotiating the Impossible (Summary)
ebook ∣ How to Break Deadlocks and Resolve Ugly Conflicts (Without Money or Muscle)
By Deepak Malhotra
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getAbstract Summary: Get the key points from this book in less than 10 minutes.
Harvard Business School's Deepak Malhotra offers you three powerful tools – "empathy," "process" and "framing" – for successful negotiation. Malhotra describes each technique, gives concrete tips on using it and offers historical examples of its application. He relates how President John F. Kennedy used empathy to defuse the Cuban missile crisis, and how Saudi Arabia's King Faisal overcame religious resistance to the introduction of television by reframing it as a medium for disseminating the Quran. getAbstract recommends Malhotra's indispensable manual to entrepreneurs, business strategists, labor negotiators, government officials, and anyone who negotiates salaries or contracts.
Book Publisher:
Berrett-Koehler
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