getAbstract Summary: Get the key points from this book in less than 10 minutes.

Breakdowns in communication affect your personal and professional lives. Communication professionals Ben E. Benjamin, Amy Yeager and Anita Simon identify six major behavioral patterns that undermine constructive conversations: "yes-buts, mind-reads, negative predictions, leading questions, complaints and attacks." Each chapter of their insightful manual contains valuable advice, as well as exercises to help you avoid falling into these patterns. getAbstract recommends the authors' methods to anyone seeking better communication skills in any setting and in any field, and to everyone in business – from the receptionist to the CEO.

Book Publisher:

McGraw-Hill