Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implement extreme customer service techniques in your business to build long-term relationships with your clients and keep them loyal to you not your competitors.

"John's customer service strategies are innovative and brilliant. The words he incorporates are client-focused and lay the foundation for opening client relationships. I am confident about creating not only a first impression with my patients, but also a lasting impression that will ultimately cement our relationship and increase profits in my practice." - Dr. Sandra Kahn, Acupuncture & Oriental Medicine, Florida

"John has taught me a tremendous amount of valuable strategies to offer extreme customer service such as how to make an extraordinary first impression during our initial meeting, listen to my clients to find out what they really want, and use specific words to convey my desire to build long-term relationships with my clients. Since I began using John's customer service strategies, my clients are blown away with the services that they receive and they really feel special." - Carol Grant, Lawyer, Florida