"America's small-talk expert," Don Gabor, can help anyone who has ever struggled for the right words to assert themselves and get what they want-from a better deal at work to a better table at a restaurant. Words that Win shows readers how to "let someone else have your way" with such smart, specific techniques as:

? 5 secrets to sharpen one's speaking style
? 20 methods to be more charismatic
? 5 rules to win an argument-and 8 mistakes to avoid
? 10 polite ways to say "no"
? 7 strategies to strengthen relationships
? 9 tips for getting better service

Included are practical tips on how to:

? Impress the boss and advance your career
? Get along with difficult co-workers and clients
? Close more sales and make more money
? Return an unsatisfactory product or restaurant meal
? Ask for a date and know what to talk about
? Get to know neighbors and make friends
? Build better business, social, and personal relationships

Now anyone can send the right message-by using Words that Win.