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《人际交流艺术》有选择性、有针对性地吸收了国内外人际交流最新研究成果和实务经验，针对高职院校学生的特点，针对国家劳动和社会保障部提倡的培养职业核心能力的需要，编写了这本适合职业院校学生学习需要的教材。本教材特点突出：可操作性强，突出职业特色，让学生听了就能懂，看了就能会，学了就能用。人际交流在人际交往中具有重要作用。交流能力是一个人生存与发展的必备能力，也是决定一个人成功的必要条件
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