This study presents data from 28 offices of research and grants management in higher education institutions predominantly from the United State and Canada. The 122-page report gives extensive data on office of research budgets, staffing, technology use, use of and spending on outside consultants and lawyers, use of social media, uses of staff time and more. The study includes extensive information on how offices of research assess their skill in reducing paperwork, gaining the confidence of faculty, establish mentoring programs, monitor and assess research progress and more. Other issues and practices covered include: spending for staff training, means of training faculty in compliance and other issues, use of grants databases for research, and policies in dealing with investigator budget development and indirect costs. Survey participants also name their most admired research offices and specify their sources of information and advice.