"Every day, I think about quitting this job."?The job of an emergency call operator continues to change: new technology, new drills, new threats to the peace of the community. In this book, the author of Answering 911: Life in the Hot Seat returns, no longer a rookie, with new insights and stories that amaze and astound. ?"I've worked with some of the finest, funniest, most caring assholes who've ever lived."?Caroline Burau takes a job in a single-person dispatch center for the city of White Bear Lake, and then becomes a dispatcher for a ground and air ambulance service. ?"There is no beginning to this story, and no end. The dispatch center never closes and the phones never get shut off. There is just call after call after life after death after life again. And so it goes. And we sit in our hot seats: listening, waiting, and answering 911."?In 31 chapters packed with funny, difficult, and weird stories—and Burau's own sassy attitude—she reminds readers what's necessary to get this job done, and why it's so hard to leave.