SAP Service Management is a combination of many different pieces in different modules. The first step in the process is the service notification. This book will walk you through the service notification and all of the different available pieces you can use to configure the notification. With complete links between the tabs, the fields and the sections, you can instantly see what fields are available and how you can add those fields.
In addition, this book provides recommendations on what fields, sections and tabs to implement if you want a quick start. This book does not go into the actual configuration of the service notification. If you are looking for how to configure it, please see my other book: SAP Service Management - Your Successful Implementation Guide.