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Crucial Confrontations

Tools for Talking About Broken Promises, Violated Expectations, and Bad Behavior

by Kerry Patterson Author · Joseph Grenny Author


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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

Publication Details

McGraw-Hill Education
Publication Date:


Kerry Patterson (Author)

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.

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Joseph Grenny (Author)

Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.

More about Joseph Grenny

Al Switzler (Author)

Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.

More about Al Switzler

Ron McMillan (Author)

Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.

More about Ron McMillan


Author :
Kerry Patterson
Author :
Joseph Grenny
Author :
Al Switzler
Author :
Ron McMillan
Crucial Confrontations
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