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報･連･相、接客、交渉、電話応対からメール文書まで、ビジネスのコミュニケ-ションに必要不可欠な｢敬語｣の正しい使い方を、ビジネス敬語の第一人者が図解を使って立体的にコーチング。この実践テクニックさえ知っておけば、とっさの状況にも困らない!
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