In this powerful program, two of America's top communications experts provide you with the practical techniques and strategies you need to conduct a winning conversation in any business or social situation. Using realistic dialogues, they demonstrate how to employ the art of conversation to enhance your job performance…be at ease and enjoy yourself at social events…persuade and motivate others…and build your communications skills and confidence. As you listen, you'll learn to: Successfully initiate, conduct and close a conversation anywhere, anytime. Get conversations off the ground with "quick start" openers. Elicit hard-to-get information through tested questioning techniques. Make your business presentations crisper, clearer and more persuasive. Attain key goals through effective negotiation techniques.