In the early 1990s, General Gordon R. Sullivan, Army Chief of Staff, and Colonel Michael V. Harper, his key strategic planner, took the post-Cold War Army into the Information Age. Faced with a 40 percent reduction in staff and funding, they dismantled a cumbersome bureaucracy, reinvented procedures, and set the guidelines for achieving a vast array of new goals. Their approach was based on continuity and change: maintaining their focus on the Army's historic vision and values while introducing new problem-solving techniques and training methods.

Hope Is Not a Method shows how today's businesses can stay on top of long-range issues and maintain a productive workforce during times of change. It offers invaluable lessons in leadership and provides proven tactics any business can implement.