This remarkable compilation of stories and experiences described by 145 VA nurses, physicians, and associated healthcare staff; and community partners in both academia and business, provides an extraordinary view into the nation's largest healthcare system.  There are many moving narratives that focus on specific innovations designed to improve the quality and safety of Veteran care from the "headquarters" perspective.   In addition, individual VA staff shared their unique experiences from the "field" perspective.  Taken together, these create a powerful picture of remarkable commitment and dedication, extreme challenges, and exceptional success.

The 27 chapters contained within this book will provide healthcare executives with a unique road-map for ground-breaking strategic approaches to leadership, communication, evidenced-based practice, academic partnerships, utilizing data to drive improvements and add value, and the development of a team-based, non-traditional, highly adaptable and functional workforce.