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調解可以解決由家庭到社區，以至高層次的商業糾紛。本書作者總結多年來調解工作的經驗，以香港本地發生的糾紛衝突為案例，說明怎樣應用各種談判技巧去解決糾紛。讀了這本書，每個人都能學懂更多的解決問題的方法，在工作和生活上創造和諧的環境。
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