The TQM Journal, Volume 27, Number 6
ebook ∣ Selected Papers from the 19th Icit Conference Nairobi, Kenya · The TQM Journal
By Alexander Douglas
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The chapters published in this eBook report, for the most part, the use of a range of quality management tools and techniques within an African context. Such tools and techniques include, TQM, Lean Six Sigma, ISO 9001 and Excellence Models. The research covers both the private and public sectors of industry including education, manufacturing, retail, printing, construction and finance.
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