This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies. Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work. The authors focus on 5 key components of successful relationships and how these can be achieved: Encounter (personal rather than impersonal contact is best), Storyline (strength of the relationship over time), Knowledge (how deeply is information shared?), Fairness (equal treatment and mutual respect), Alignment (sharing values, objectives and purpose).