To deliver more from less (more sales, profits, etc from fewer resources) you must understand in detail your organisation's operations or processes. The Improving Efficiency Pocketbook challenges four areas of operations: The design (Why are things done in a certain way?) The plan (Is there a better way to meet demand?) The controls (Are the right things being measured?) The way improvements are made (Are you involving your people, customers and suppliers?) The book follows a 6-stage model, with each of the stages covered by a separate chapter. The consistent and systematic application of the tools and techniques contained in this Pocketbook will improve both the efficiency and effectiveness of your processes and resources.