Flexible working recognizes individuals' differing needs, lifestyles and life stages. It's about creating an environment in which people can achieve a work-life balance that leads to fulfilment inside and outside their place of work. The Flexible Working Pocketbook looks at the reasons for creating a flexible working environment and at the benefits for the individual and for the employer and its customers. Flexible working options are many and varied. They involve an organisation changing where, when and how their employees work. The Flexible Working Pocketbook explores the different options for flexible working, looks at how to introduce flexibility across the organisation, how to encourage 'flexible behaviour' and how to measure its success.