This is a nitty-gritty, witty and concise book for anyone who is fed up with another person in any kind of work situation. This is a field guide for everyday people in the trenches at all levels of business who need to understand the underlying reasons for difficult people, manage those difficulties, work productively with a diverse work force, and transform work misery into productivity. It shows readers how to get results—even from people they can't stand, put themselves in someone else's shoes, stand up for themselves as appropriate, and more importantly, control their temper.