Performance Measurement and Metrics, Volume 9, Issue 3
ebook ∣ LibQUAL+® and Beyond: Library Assessment with a Focus on Library Improvement · Performance Measurement and Metrics
By Martha Kyrillidou
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This collection of articles demonstrates how LibQUAL+(R) data can be used for strategic planning and priority setting to inform meaningful actions. The collection places LibQUAL+(R) as one method that libraries use to improve services across the globe thus complementing other methods for "listening to users."
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