With this new and insightful book, author Gary Friedman presents how to access your internal selves when working with people in conflict in a way that is constructive for clients. This practical guide for conflict professionals directs the reader to pay attention to emotional clues--which can unearth unacknowledged feelings, concerns, and priorities that can be central to resolving the conflict if we understand and communicate them. Combining external dimensions with internal world (attitudes, relationships, feelings) a conflict professional and determine the best course of action for all parties involved. This book, is based on a program that Gary Friedman, along with colleague Jack Himmelstein (a law professor and lawyer) and Norman Fischer (a Buddhist monk) has been teaching for the last 6years. It entails conflict professionals to consider self-reflection, challenging typical conventions of conflict professionals by replacing them with a full and deep commitment to bringing all of one's self to serve others Whether you are a professional conflict resolver, litigator, mediator, or lawye, this book is a must have resource to help increase clients' satisfaction and success