First impressions can be dazzling or they can be disastrous, but they last forever. Whether you are walking into a room for a job interview, meeting with a new client, or making a presentation, the image you portray is vital to how others perceive you. Believe it or not, people are sizing you up within the first three to four seconds of an encounter. They're making judgments about you at seven seconds and within thirty seconds they've made at least eleven assumptions about you. "Buff and Polish" is the definitive handbook for making sure those assumptions are to your advantage. ABOUT THE AUTHOR Kathryn J. Volin is founder and president of Communication Concepts International, Inc., one of the most recommended training resources in the industry. Her career in corporate communications training, speech preparation, sales, marketing, management, image, and style spans over 20 years. Executives and managers she works with consistently rate her innovative training methods as exceptional and unequaled.